Shipping & returns

Naillz.com Return Policy

Items shipped from Naillz.com can be returned within 14 days of receipt of shipment in most cases. Items that were received damaged, defective, used, missing parts or not as described could be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.

• A defective/damaged item received.

In case the item you received is damaged or defective, you could return this item in the same condition as you received it with the original box and/or packaging intact. And once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

• Return a wrong item received.

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. And once we receive the returned item, we will process the refund along with free 15 day returns.

• Where ‘Returns’ where not possible.

There are a few certain scenarios where it is difficult for us to support returns:

1. Return request is made outside the specified time frame, of 14 days from delivery.
2. Product is used, damaged, or is not in the same condition as you received it.
3. Specific categories like innerwear, lingerie, socks and clothing freebies etc.
4. Defective products which are covered under the manufacturer's warranty.
5. Any consumable item which has been used or installed.
6. Products with tampered or missing serial numbers.
7. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
8. Fragile items, hygiene related items.

• Return what I have bought (changed my mind).

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 14 days to return them, keeping the below rules in mind:

1. The item is not on the Non-Returnable list mentioned below.
2. You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
3. Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

• Return of Clothing & Fashion accessories.

A. You can return any Clothing item or Fashion accessory within 14 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

1. Not listed in the Non-Returnable List mentioned below.
2. Not Clearance Items clearly marked as such and displaying a No-Return Policy
3. In the same condition as received and with the original packaging box and tags attached

• Items that cannot be returned.

The items that cannot be returned are:

1. Clearance items clearly marked as such and displaying a No-Return Policy
2. When the offer notes states so specifically are items that cannot be returned.
3. Items that fall into the below product types-
   Underwear
   Lingerie
   Socks
   Software
   Music albums
   Books
   Swimwear
   Beauty & Fragrances
   Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on Non-returnable items.

• Time it takes the courier to collect the returned items.

Typically, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.

• Schedule a time with the courier to return an item.

At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for the pick-up of a return item, you may provide your preferred timings to them.

• Return an item after 14 days.

There may be situations in which you were not able to return items within the 14 days, in such cases please contact our Customer Service Team through phone or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

• Receive a refund if you paid by Credit Card.

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement , depending on individual’s bank process.

• Refund for a paid item through Cash on Delivery.

If you have paid through Cash on Delivery (COD), the money would be refunded in the form of Naillz credit and will be credited to your Naillz Wallet balance. From your Naillz Wallet balance, you can either easily make new purchases on Naillz.com or simply transfer the credit balance to your personal bank account. For security purposes, the name on the bank account and on your Naillz Wallet and Account must be the same.

• Replace or Exchange an item rather than a refund.

At the moment, Naillz does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

• Returning an item were you lost the Original Packing in which you received it.

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please check the Help Center for more information.

• ‘Retail Packaging’ never opened (Sealed & Closed Box).

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

• Return an item through my courier company or personally drop it anywhere.

At the moment, the item can be returned to us only though one of our assigned courier services.